Refund policy

Return & Refund Policy

Fivestarshape

Last Updated: October 10, 2026

At Fivestarshape, customer satisfaction is important to us. We take pride in offering quality skincare and beauty products and want you to feel confident with every purchase.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return, your item must:

Be unused, unopened, and in its original packaging.
Be in the same condition in which you received it.
Include proof of purchase or an order number.

For health and hygiene reasons, skincare products that have been opened, used, or have a broken safety seal cannot be returned unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery at melaninpay@gmail.com

Include your order number, a description of the issue, and clear photographs when possible.

We will review your request and provide an appropriate resolution, which may include a replacement or refund at no additional cost.

Non-Returnable Items

The following items are generally not eligible for return:

Opened or used skincare products, except where required by law.
Products with broken or removed safety seals, unless defective.
Gift cards.
Final-sale items, where legally permitted.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

How to Request a Return

To begin a return, contact melaninpay@gmail.com with your order number and reason for requesting a return.

If your return is approved, we will provide instructions on how and where to send your item.

Please do not send products back without first contacting our customer support team.

Return Shipping

Customers are responsible for return shipping costs for standard returns, unless otherwise stated.

If your order arrives damaged, defective, or incorrect, Fivestarshape will cover the reasonable cost of return shipping when a return is required.

Original shipping charges are generally nonrefundable unless required by law.

Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10-15 business days after approval.

Your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact our customer support team.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, please request a return for an eligible item and place a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order ships. Once an order has shipped, our standard return policy applies.